Caraway Return & Refund Policy

Return Eligibility and Timeframe

At Caraway, we want you to feel confident shopping with us. You may request a return or refund on eligible products within 30 days of delivery.

To qualify for a return, products should generally:

• Be unused and in their original condition
• Include original packaging and any accessories, when applicable
• Be accompanied by proof of purchase
• Comply with any additional product-specific return requirements

Please obtain return authorization from us before shipping any product back.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized products
• Items clearly marked as non-returnable
• Products damaged through improper use or handling
• Products that cannot be returned for hygiene or safety reasons, where allowed by law

Incorrect, Defective, or Damaged Items

If you receive a product that is incorrect, defective, or damaged, please contact Caraway immediately. Include a description of the issue and, if possible, photographs to help us assess the problem.

We will evaluate your claim and work with you to find an appropriate solution.

Refunds

After we receive and inspect your approved return, we will notify you of our refund decision.

Refunds will generally be processed to your original method of payment. Please allow 5-10 business days for your financial institution or payment provider to complete the refund transaction.

Return Shipping Costs

Customers may be responsible for return shipping costs on standard returns made due to a change of mind, unless otherwise required by law or agreed upon in advance.

If your return is due to an error on Caraway’s part or a confirmed defective product, we will review the shipping arrangements and reimburse or cover appropriate costs.

Exchanges

If you wish to exchange a product for a different size, variation, or item, please contact us to confirm whether your desired exchange is available.

Order Cancellations

Cancellations must be requested within 24 hours of placing your order.

Once your order has been processed or shipped, cancellation may no longer be possible.

Contact Information

If you have any questions about your return, refund, or cancellation, please reach out to Caraway at eidbarrio950@gmail.com or visit our store contact page.

Note: This policy does not affect your statutory consumer rights where applicable by law.